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Return & Exchange Policy

If you are not completely satisfied with your purchase within 30 days of receipt, you may return it for a refund, or an exchange. Returned items must be unused, in their original condition and unopened packaging, with tags still on items. Please note that all returns may be subject to a 15% restocking fee which will be deducted from your refund. SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE. Furthermore, the customer will be responsible for all return shipping charges. For your security, please ship with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit. Please feel free to contact us at 1 (844) MY BABYBAY between 9am-5pm for assistance with your return. Thank you for your purchase, we really appreciate it!