Shipping, Returns and Exchanges Policies

Shipping

Orders typically ship within two business days unless your order contains pre-ordered items, in that case the entire order will ship when the pre-order fulfillment date is reached. Continental US order transit times range from 1 – 5 business days depending on your shipping region. International transit times can range from 5 -30 days. For special shipping requests please email [email protected].

Free shipping for orders over $200 in the US except for Hawaii and Alaska.

$100 USD shipping to Hawaii, Alaska, Canada and Puerto Rico.

Customers outside the US are responsible for any applicable tariffs.

All international orders are subject to shipping fees.

Returns

Babybay accepts returns merchandise from babybay USA. Customers have 14 days upon delivery of their order to return their products. Returned items must have a Return Merchandise Authorization (RMA). To obtain an RMA please contact [email protected] with your order number and the reason for your return. Returns without an RMA will be refused. Returns which do not meet our return policy requirements may be refused. All returns are subject up to a 30% restocking fee. Customers are responsible for return shipping. Orders which are refused, returned due to invalid address or multiple failed delivery attempts will be treated as Returns.

Return Requirements:

  • A valid RMA
  • Product(s) in original packaging with all parts and accessories.
  • Product must be in “Like New” condition.

The following are non-refundable:

•International orders
•Pre-2020 Accessories
•Orders paid for with gift cards
•Discontinued and discounted merchandise

Please allow 14 business days to review and refund returned merchandise. Refunds less restocking and shipping fees will be issued to the original form of payment.

Exchanges

Babybay does not offer exchanges on products once they have been shipped. Customers who want a different model or color after an order has been shipped will need to request an RMA. Please reference our Return Policy above.

CODs

CODs will not be accepted.

Damaged Orders

Damaged parts due to shipping or manufacturing defect will be replaced free of charge. To receive replacement parts please contact [email protected] with your order number, photos and part number(s) of the damaged part(s).

-updated 6/1/2022

Submit your Return

Please complete the form below to begin your refund or exchange request