Shipping, Returns and Exchanges Policies

Shipping

Processing Time
Orders typically ship within 2–5 business days. If your order includes a pre-ordered item, the entire order will ship together once the pre-order fulfillment date is reached.

Transit Times

  • Continental U.S.: 1–5 business days, depending on your region

  • International: 5–30 business days

Shipping Costs

  • Free standard shipping on U.S. orders over $300 (excluding Hawaii and Alaska)

  • Flat rate $130 USD to Hawaii, Alaska, Canada, and Puerto Rico

  • International orders: Customers are responsible for all applicable shipping fees, tariffs, taxes, and return shipping if applicable.

Special Shipping Requests
We are unable to accommodate special shipping requests, such as holding or expediting orders beyond what is offered during checkout.

Undeliverable Orders
Orders returned due to incorrect address, refused delivery, or multiple failed delivery attempts will be treated as returns. Return shipping and applicable restocking fees will be deducted from the refund.

Shipping Questions
For shipping-related questions, please email [email protected].

Returns

Return Eligibility

  • Returns are accepted within 30 days of delivery for orders within the U.S.

  • Products must be in “Like New” condition, with all original parts, accessories, and packaging.

  • All returns must have a Return Merchandise Authorization (RMA). Contact [email protected] with your order number and reason for return to obtain one.

  • Returns without an RMA will not be accepted.

Return Shipping
Customers are responsible for the actual cost of return shipping. 

Restocking Fees

  • Wooden Products (e.g., bedside sleepers): 25%

  • Fabric Products (e.g., mattress pads, sheets): No restocking fee

  • Other Products: No restocking fee

Product-Specific Return Conditions

  • Wooden Products must be in “Like New” condition and in original packaging.

  • Fabric Products must be unopened and unused for hygiene reasons.

  • Other Products must be in “Like New” condition and in original packaging.

Non-Refundable Items

  • International orders

  • Opened or used fabric products, including mattress pads, sheets, and covers

  • Pre-2020 accessories

  • Items purchased with gift cards

  • Discontinued or discounted items

  • Items marked as non-returnable

Refund Timeline
Please allow up to 14 business days from receipt of your return for processing. Refunds will be issued to the original payment method only, minus applicable restocking and shipping fees.

If your return is made in place of an exchange, your refund will be issued as store credit.

Exchanges

We do not offer product exchanges once an order has shipped. If you would like a different model or color, please request a return (following the process above) and place a new order.

Refunds for returns made in place of an exchange will be issued as store credit, which can be used toward your new purchase.

Damaged or Missing Parts

We stand by the quality of our products and will replace any damaged or missing parts free of charge.

To request replacement parts, contact [email protected] with:

  • Your order number

  • Photos (if applicable)

  • Part number(s) of the damaged or missing items

Please notify us of any missing parts within 120 days of receiving your order.

Cash on Delivery (COD)

We do not accept Cash on Delivery payments.

Submit your Return

Please complete the form below to begin your refund or exchange request